Terms & Conditions

Kindred-Ear Therapeutic Counselling

Last Updated: June 2026

Welcome to the Kindred-Ear Therapeutic Counselling website.

By accessing or using this website, you agree to the following Terms and Conditions. If you do not agree with these terms, please discontinue use of the website.

These Terms and Conditions apply to all visitors, users and individuals accessing information or services through the Kindred-Ear Therapeutic Counselling website.

1. About Kindred-Ear Therapeutic Counselling

Kindred-Ear Therapeutic Counselling is a private counselling practice operated by:

Kelly Edwards
Dip Counselling, FdA Counselling, MBACP

Kindred-Ear Therapeutic Counselling provides counselling and emotional wellbeing support for adults, children and young people, together with counselling services for schools and educational settings.

Professional services are delivered in accordance with the British Association for Counselling and Psychotherapy (BACP) Ethical Framework.

2. Use of This Website

The content of this website is provided for general information purposes only.

By using this website, you agree:

  • Not to use the website for unlawful purposes.

  • Not to interfere with the operation or security of the website.

  • Not to attempt unauthorised access to any part of the website.

  • Not to reproduce website content without permission.

  • Not to misuse contact forms or communication channels.

I reserve the right to update, modify or remove website content without notice.

3. Professional Information Disclaimer

The information contained on this website is intended to provide general information about counselling services and emotional wellbeing.

Information provided on this website:

  • Does not constitute counselling.

  • Does not establish a therapeutic relationship.

  • Does not constitute medical advice.

  • Does not replace professional healthcare advice.

  • Should not be relied upon as a substitute for seeking professional support.

Every individual's circumstances are unique and information provided on this website may not be appropriate for all situations.

If you are concerned about your physical or mental health, please seek appropriate medical or professional support.

4. No Therapeutic Relationship Created

Accessing this website, reading blog articles, downloading resources, subscribing to communications, sending enquiries or engaging with social media content does not create a counselling relationship.

A therapeutic relationship is only established when:

  • Initial contact has taken place;

  • Appropriate assessments and contracting have been completed;

  • Both parties have agreed to work together; and

  • A counselling agreement has been signed or accepted.

Until this process has been completed, no therapeutic relationship exists.

5. Booking Appointments and Enquiries

Website visitors may contact Kindred-Ear Therapeutic Counselling through:

  • Website enquiry forms

  • Email

  • Social media platforms

  • Online booking systems

Whilst every effort is made to respond promptly, responses cannot be guaranteed within a specific timeframe.

Submitting an enquiry does not guarantee availability or suitability for counselling services.

Counselling may not be appropriate for every individual or situation. Where appropriate, alternative services or sources of support may be suggested.

6. Fees and Services

Current fees and service information are displayed on the website and may be updated periodically.

Whilst every effort is made to ensure information is accurate, fees, availability and service details may change without notice.

Any fees applicable to counselling services will be confirmed directly with clients before counselling begins.

Separate agreements may apply to:

  • School counselling services

  • Organisational contracts

  • Training or consultation work

  • Specialist projects

7. Emergency and Crisis Support

Kindred-Ear Therapeutic Counselling is not a crisis or emergency service.

The website, email account, telephone and social media channels are not monitored continuously and should not be used in emergency situations.

If you are concerned about your immediate safety or the safety of another person, please contact:

Emergency Services

999

NHS 111

Your GP

Local Mental Health Crisis Services

Samaritans 116 123

If there is an immediate risk to life, please call 999 or attend your nearest Accident and Emergency Department.

8. Confidentiality and Communication

Any information submitted through website enquiry forms or email communications will be handled in accordance with the Kindred-Ear Privacy Notice.

Whilst reasonable steps are taken to protect information submitted electronically, no method of internet communication can be guaranteed to be completely secure.

Clients should avoid sending highly sensitive information through website forms unless necessary.

Further information can be found within the Privacy Notice.

9. Intellectual Property

Unless otherwise stated, all content contained on this website is the intellectual property of Kindred-Ear Therapeutic Counselling.

This includes:

  • Written content

  • Blog articles

  • Downloadable resources

  • Service descriptions

  • Branding

  • Logos

  • Graphics

  • Documents

  • Images created for Kindred-Ear Therapeutic Counselling

Content may not be:

  • Reproduced

  • Distributed

  • Republished

  • Sold

  • Modified

without prior written permission.

Reasonable sharing of publicly available website content for personal, educational or non-commercial purposes is permitted provided appropriate credit is given.

10. Downloadable Resources

Any downloadable resources, guides, worksheets or information sheets provided through the website are intended for personal use only.

These materials:

  • Do not constitute therapy.

  • Do not replace professional support.

  • May not be reproduced or sold without permission.

Use of downloadable materials is entirely at the user's own discretion.

11. External Links

This website may include links to external websites, organisations or resources.

These links are provided for convenience and informational purposes only.

Kindred-Ear Therapeutic Counselling does not control and cannot accept responsibility for:

  • Third-party website content

  • Accuracy of information

  • Availability of services

  • Privacy practices of external websites

Visitors access third-party websites at their own risk.

12. Accessibility

Kindred-Ear Therapeutic Counselling is committed to providing a website that is welcoming and accessible to as many people as possible.

Information regarding accessibility arrangements can be found within the Accessibility Statement.

If you experience difficulties accessing information on this website, please make contact and reasonable efforts will be made to assist.

13. Limitation of Liability

Whilst every effort is made to ensure website content is accurate and up to date, Kindred-Ear Therapeutic Counselling makes no guarantees regarding:

  • Completeness of information

  • Accuracy of information

  • Suitability of information

  • Continuous website availability

To the fullest extent permitted by law, Kindred-Ear Therapeutic Counselling shall not be liable for any direct, indirect or consequential loss arising from:

  • Use of this website

  • Reliance upon website content

  • Temporary website unavailability

  • Technical issues beyond reasonable control

  • Third-party websites accessed through external links

Nothing within these Terms and Conditions excludes liability where exclusion would be unlawful.

14. Privacy and Data Protection

Personal information is processed in accordance with:

  • UK GDPR

  • Data Protection Act 2018

  • ICO guidance

Further information regarding how personal information is collected, used and stored can be found within the:

  • Privacy Notice

  • Cookie Policy

By using this website, you acknowledge that you have had the opportunity to review these documents.

15. Changes to These Terms

These Terms and Conditions may be updated from time to time.

Any updates will be published on this page and will take effect immediately unless otherwise stated.

Visitors are encouraged to review this page periodically to ensure they remain aware of any changes.

16. Contact Information

For questions relating to these Terms and Conditions, please contact:

Kelly Edwards
Kindred-Ear Therapeutic Counselling

Email: kelly@kindred-ear.com

Website: www.kindred-ear.com

17. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts of England and Wales.

Kindred-Ear Therapeutic Counselling

Providing compassionate, ethical and professional counselling support for adults, children, young people and schools.